You will receive an appointment confirmation text message seven days before your appointment. You should review the date and time of each appointment and use the prompts provided in the message to either confirm, reschedule, or cancel the appointment.
To help ensure your privacy, the text reminders include limited appointment information such as date of appointment, time of appointment, and location.
Confirming your appointment is not required. However, we strongly recommend that you confirm if that option is available.
If you cannot receive text messages but you have a valid phone number in our system, you will receive voice call reminders.
If you have already been receiving text messages from Carson Tahoe Health, the number you’ve been receiving messages from will be changing to a 5-digit short code: 32359. This new number allows us to better serve your communication needs with expanded texting options for communication updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.
There are multiple ways you can easily update your phone number:
Standard text message fees from your mobile carrier may apply, but you will never receive a charge from Carson Tahoe Health for sending or receiving text messages.
If your text/data plan is full, there is a chance you will not receive an appointment reminder. For details about your particular phone plan, please contact your mobile carrier.
You can quickly opt in again by texting "START" to 32359. You can also re-enroll from the Communication Preferences page in MyChart or by calling us at 801-213-9500 for assistance.
To cease all recurring automated messages from Carson Tahoe Health, you can text “STOP” to 32359 at any time. You can also update your opt-out status from the Communication Preferences page in MyChart (select Manage your subscription) or by calling us for assistance at 801-213-9500.
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Carson Tahoe Health is fully accredited by the
Center for Improvement in Healthcare Quality (CIHQ).
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