MyChart Patient Portal

Carson Tahoe Health believes in patient information transparency, and we believe you deserve to see your information as soon as it's available. We will release ALL notes and results immediately to you so you may see some results even before your primary care provider. Please give your primary care provider two business days to review and let you know their thoughts.

The following will now be provided to you:

Lab and Imaging Results

• Most are already immediately released.
• Some studies may be delayed.
• Common “minor abnormals” to expect:
  • There are many results like “MCHC” and “MCV” that may show abnormal but are not clinically important. There are other results, like “ANA” that are challenging to interpret and require reviewing other results and other information from your chart. Sometimes these are best discussed in person.
  • Knowing all this, if you still have an immediate concern, you can send us a message or call our clinic to discuss. Otherwise, we would prefer that we discuss this at your next appointment.
• Radiology Studies:
  • CT scan, MRI, and PET reports can show new or re-occurring cancer.
  • These reports can also contain words that are hard to understand.
  • These reports can also show unexpected results.
  • We ALWAYS plan to review these results with you and decide on a plan together. We prefer to do this either in person, by video visit, or by phone.
  • When possible, we will discuss the possible results with you BEFORE getting the test, and the next steps we would take with each result.
  • Some patients prefer to see their results online immediately and other patients may feel more comfortable waiting to discuss results when their provider is available at their next visit. As the patient, you can choose when to view your result.

Inpatient Notes

• All inpatient notes will be immediately released to MyChart upon completion. This includes history and physical, procedure, progress, consultation, therapy, nursing, and discharge notes.
• We believe that sharing our medical progress notes with you helps us take better care of you and helps us to be a better team.
• We ask for your patience and understanding as we share notes with you.
• The most important document of your hospital stay is the Discharge Summary that will be available to you a few days after you leave the hospital. This summarizes your entire hospital stay.
• If you have questions or concerns about what you read, providers are happy to discuss them with you the next time they complete their rounds.

How to access a child's record (Desktop)

• Information needed:
  • Child's First and Last Name
  • Child's legal sex
  • Child's date of birth
  • Child's address
  • Adult's phone number
• Once you have the above information, follow these steps:
  • Log into MyChart using your own login information
  • Click on the Menu Button in the top left
  • Scroll down to the Sharing Section
  • Click on "Request Access to a Child's Record"
  • Fill out the information and press the button that says "*I certify that I have the legal right to this minor's information"
  • Press Submit Request

How to access a record from someone 18+

• Information needed (Note: the individual will have to initiate the process - there is no requesting)
  • The friend or family member's name
  • The friend or family member's email address
  • The friend or family member's will need the record holder's birthdate
• Once you have the above information, follow these steps:
  • Log into MyChart using record holder's login information
  • Click on the Menu Button in the top left
  • Scroll down to the Sharing Section
  • Click on "Friends and Family Access" at the bottom of the page
  • Fill out the information and then select the type of access you would like to give them. There are descriptions beneath all of them to help you make an informed decision
  • Read the terms and conditions and then check the box that says "I agree to the terms and conditions"

• MyChart FAQS
• Carson Tahoe Health Privacy Policy

MyChart integrates with the Apple Health app, which is available to patients with an iPhone running iOS 11.3 or later. The health records feature in the Health app makes it easy to access and visualize key parts of your health records, including allergies, conditions, immunizations, labs, medications, procedures, and vitals.