[trans-pair-uh n-see, -par-]
noun: Free from pretense or deceit; open, frank, candid; characterized by visibility of information.
Our goal at Carson Tahoe Health is to offer exceptional patient-centered care to our friends, neighbors, and loved ones who look to us for their health and well-being. Carson Tahoe adheres to the highest standards and best practices to produce the greatest possible outcomes. Posting the public performance evaluations from reputable national reporting agencies will allow the community to see that we are serious about our commitment to meet or exceed expectations. Whether our scores are above, below or at the national level, Carson Tahoe remains steadfast in our dedication to improve the patient experience.
*Information used for determining scores by various reporting agencies may be up to 3 years behind current data. Therefore, new data is constantly being added and targets are being adjusted accordingly.
Carson Tahoe Health understands that putting patients first requires more than state-of-the-art clinical care - it requires care that addresses every aspect of a patient's encounter with our organization, including the patient's physical comfort, as well as his or her educational, emotional and spiritual needs. We are committed to treating the whole person through compassionate, patient-centered care.
For many years, the job of healthcare providers in the U.S. was to focus on treating and healing patients. Today, the goal of healing patients has expanded beyond clinical outcomes and technical capabilities of hospitals, to focusing on patient recollections about their experience. To help measure the patient experience, patients are randomly selected to complete a Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) satisfaction survey. Unlike traditional surveys, which ask patients if they were satisfied with their care, HCAHPS evaluates patient recollections of their experiences. HCAHPS is a standardized survey used by the Centers for Medicare and Medicaid.
At Carson Tahoe Health, we embrace the HCAHPS survey, as it allows us to evaluate the patient experience, track our progress to enhance care and service, and identify areas of excellence as well as opportunities for improvement.
HCAHPS scores are reported monthly by CMS, and are based on the previous 30-day reporting period.
Next to guaranteeing a safe outcome, the patient experience is second-to-none at Carson Tahoe Health. Our commitment to patient satisfaction is reflected at the heart of our culture through the guiding principles of the Carson Tahoe Way, which was created by our employees and patients, for our employees and patients. A cornerstone of the Carson Tahoe Way is our 'True North' statement: "Together we inspire hope and build trust through compassion, excellence and personalized care, every day, every step of the way." This is our pledge to the communities we serve and it is what we strive to create for every individual who walks through our doors. Some of the steps we are taking to help provide the best possible patient experience for our friends, neighbors, and loved ones include the following:
Information used for determining scores by various reporting agencies may be up to three years behind current data. Therefore, new data is constantly being added and targets are being adjusted accordingly.
Note: All reporting agencies use publicly reported data, but may apply differing statistical formulas for tabulating their rankings; thus, rankings may differ from agency to agency.
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