The Customer Experience team is here to ensure that your experience at Carson Tahoe Health is comfortable, positive and healing. If you or a family member have a question, concern or compliment about your experience at any of our facilities, we would like to hear from you. Help us see things through your eyes as we strive to provide the best possible care for our patients.
At Carson Tahoe, our Customer Experience team is committed to maintaining positive relations for patients and their families. Our Customer Experience representatives are available to answer questions about your patient experience, encourage communication between patients and our staff, and will:
We suggest you first discuss care concerns with your nurse, the department manager, and/or your doctor. If the concern remains unresolved, our patient relations team is available to help you. If you would like to submit in writing a concern, compliment or other feedback, please email us at firstname.lastname@example.org.
If you are emailing a care concern, please include the following information: